Kenneth Papai 
328 Sterling Way, San Rafael, Calif. 94903   Home:  415-472-0122   Cell: 415-902-4541

A career-minded, customer-focused Information Technology Development Manager and Programmer with strong record of aligning technology solutions with current and emergent business needs. Achieved, high degree of success in managing internal teams and external vendors, resulting in the timely delivery of software project milestones.   Project leadership of enterprise-wide technology initiatives through all phases of software development lifecycle, from requirements gathering and analysis to design, development, programming, testing, implementation and support. Possess ability to bridge the gap between technical capability and business functionality, ensuring technical project expectations are achieved. 

Core Qualifications
Project Management	Vendor Management	Startup Experienced
Software Design & Programming	Strong Collaboration Skills	Excellent Communication Skills
Systems and Application Development	Technology Team Building	Change and Release Management Process
Requirements Gathering & Analysis	Software Development Life Cycle	C/C++, C# Languages

Professional Experience

Freelance I.T. / Continued Education				        				Nov 2012 - Present
Small, freelance computer projects and continuation of technical education: C#/VS.NET 2012, MVC4, CSM, PMI for PMP studies, Network Theory, including cellular and WiFi, and Google PageRank and Netflix ratings methodologies, Core Java,  photographic image editing.

Systems Development Manager / Applications Manager				       	 March 2003 - October 2012
State Bar of California – San Francisco, CA

Directed and managed a team of in-house web application developers, programmers and external consultants through all phases of multi-faceted enterprise wide projects from planning through completion.  Led all aspects of project execution including cost and time estimation, requirements gathering, budgeting, statements of work, contract negotiations, project planning and scheduling, status reporting, resource allocation, issue resolution, risk, escalations, and customer expectation management.  Provided on-site technical support, trouble shooting, and consulting for law firms accessing State Bar applications.
•	Oracle/JDE Upgrade:  Led implementation and rollout of a robust, scalable enterprise resource planning (ERP) for finance, payroll, procurement, and human resource modules. Leveraged technical and business acumen to serve as effective liaison to senior executives, business managers and end users.  Successfully delivered project on time and on budget.
Key Achievements:   Preserved the technology investment in the ERP system. Enabled IT to reduce infrastructure costs by streamlining and consolidating OS systems (Windows 2008) and DB (SQL Server).
•	Implementation of state-wide internet web application “My State Bar Profile”:  Managed a team of Web developers to create and enhance a C#/ Web self-service application for attorney members to pay fees online, update account information and mandatory education profile. Development tool used is 
Key Achievements:  Modernized and organized the customer experience for California attorneys; automated and streamlined the payment of attorney fees replacing the manual pay-by-mail billing.
•	Implementation of state-wide Attorney Search web application:  Conducted requirements gathering through interviews with cross functional business stakeholders. Led design, development, and code reviews of a robust web search application. This search application allows the public to find a California attorney to view status history, profile information, and any disciplinary actions. 

Key Achievements:  Able to quickly find and locate a California attorney to ascertain their credentials. Website receives over 100,000 hits per day due to excellent customer experience and ease of use. Reduced number of phone calls and email inquiries to the member service center.
Built, managed and cultivated high performing team of 6 web developers and programmers. Supervised work; ensured that the team developed quality applications and features for enterprise wide systems supporting multiple business units.
•	Provided technical direction of software development; supervised code reviews and design development
•	Handled recruitment, training and performance management of team members
•	Provided team and individual coaching sessions to inspire exceptional achievement, evidenced by customer satisfaction from the business units being served by the technical department
•	Led cross functional department meetings between business stakeholders and technical team, ensuring collaboration and consensus on prioritization of bug fixes and new feature requests 
•	Practical experience in Software Development Lifecycle (SDLC). Ensured that the team followed the proper process for all phases of SDLC, including requirements gathering, design, code, test, deliver, and further enhancements.
 Implemented ITIL best practices for Change Management and managed communication process for bug fixes and new features.
•	Chaired the weekly Change Advisory Board (CAB) meeting, facilitating reviews, risk, and impact assessments
•	Ensured that standardized methods were used for efficient handling of all change requests to IT production systems
•	Drove decision making process for approvals on all change management requests including bug fixes and enhancements
Led and managed all facets of Requests for Proposals (RFP) process involving vendor solicitation, contract negotiations, hardware selections, and software and consulting services supporting major IT initiatives.  Ensured that the vendor selection process was clear and the path to solving the business problem was mapped out, well documented and the most appropriate, cost effective vendor was selected. 
•	RFP for creation of business case analysis to assess the need for system transformation from an AS/400 legacy system to a Web-based application.  Selected Gartner for the State Bar Court project as the winning vendor. Supervised Gartner’s work resulting in a deliverable which was often-cited and leveraged during the technology selection RFP.
•	Responsible for engaging Gartner to collaborate on the development of an RFP for a company-wide document and records retention policy.  The subsequent policy project completed successfully on-time and on-budget with the winning vendor.

Senior Programmer 								February 2002 - March 2003
Enable Technologies – Palo Alto, CA; and Breadcrumbs, Inc. – Sunnyvale, CA		Startup Companies
Senior C# / Web applications programmer with Visual Studio.NET for start-up technology companies; programmed, created, and enhanced a multi-tiered, multi-threaded system architecture in C# / SQL Server.  Achieved excellent hands-on experience with emerging Microsoft .NET technology, responsible for designing and coding with the first release of the VS.NET tool.

Applications Manager					     			September 2000 - January 2002
Silvertech, Inc. – San Francisco, CA  						Startup Company
Driving force behind creating and implementing software development lifecycle and deployment processes; spearheaded the QA and release management for the Ekids Internet web product.  Managed, coached, and mentored a team of six IT professionals across software development and QA functions. Coded in Java and C++ and wrote Oracle queries on the HP-UX system.

Software Engineer / Applications Manager						August 1994 - March 2000
Oacis Healthcare Systems – Larkspur, CA
C/C++ language programmer for front-end client product. Recognized for leadership abilities through a fast track promotion to a hands-on Applications Manager in first year. Led the design and launch of worldwide clinical information healthcare systems.  Served as a technical consultant meeting at client hospital sites for high priority issue escalation during post implementation phase. 

Indiana University, Bloomington, IN.  Computer Science, Biology, Mathematics

Technical Profile

Certifications:	ITIL Foundations and Service Management
Applications:	Track-It, Microsoft SQL Server, Microsoft Project, Access, Microsoft Visio, PowerPoint, VS.Net Tool, Oracle/JDE, Version Control software, Clarify bug tracking, iRise Prototyping, CS6 Photoshop, CMS, DotNetNuke WCM 
Systems:	Windows, AS/400, HP-UX
Languages:	C, C++, C#, SQL, BASIC, HTML, JavaScript, XML, x86, Java core